Legal
Last updated: July 5, 2026
These Terms of Service (“Terms”) govern your access to and use of the Staywell platform, websites, and mobile applications (collectively, the “Service”) operated by Staywell Technologies LLC, a New York limited liability company (“Staywell,” “we,” “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Staywell provides software for managing residential condominium and cooperative buildings, including financial tracking, common-charge and assessment payments, maintenance requests, board governance tools, document storage, messaging, and an AI assistant. Staywell is a software provider; we are not a property manager, managing agent, bank, financial advisor, or legal advisor.
Access is invite-only. Accounts are provisioned for board members and unit owners of a participating building. You are responsible for the accuracy of your information, for maintaining the confidentiality of your credentials, and for all activity under your account. You must be at least 18 years old and authorized to act in your stated role. Notify us promptly of any unauthorized use.
You agree not to misuse the Service, including by attempting to access data you are not authorized to view, disrupting the Service, uploading unlawful or infringing content, or using the Service to harass others. Board-level features may expose building-wide data; use them only as permitted by your role and your building’s governing documents.
Resident payments (such as common charges and special assessments) are processed through our third-party payment processor, Stripe. Subscription fees for the Service are billed to the building or its authorized representative. You authorize us and our processor to charge the payment methods you provide; by saving a bank account, you authorize electronic (ACH) debits for payments you initiate or schedule (such as autopay), and you may revoke that authorization by removing the payment method. Fees are non-refundable except as required by law or expressly stated. You are responsible for any taxes associated with your use of the Service.
Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, per the plan selected) and the payment method on file is charged at the start of each new period until the subscription is canceled. You can cancel at any time through the billing portal in Settings or by emailing support@staywell.nyc; cancellation takes effect at the end of the current billing period. We will provide at least 30 days’ notice before a price change takes effect.
The Service integrates third-party providers — including Stripe (payment processing), Plaid (bank account connections), email delivery, AI model providers, and cloud hosting. Your use of those features is also subject to the third parties’ terms; by connecting a bank account you also agree to the Plaid End User Privacy Policy. We are not responsible for third-party services we do not control.
The Service includes an AI assistant (“Ask Staywell”). Its responses are generated automatically, may be inaccurate or incomplete, and are provided for informational purposes only. They are not legal, financial, accounting, or professional advice. Verify important information and consult your board or a qualified professional before relying on it for binding decisions.
You retain ownership of the content you submit (documents, messages, requests, and building data). You grant Staywell a limited license to host, process, and display that content solely to operate and improve the Service. You represent that you have the rights necessary to submit it.
The Service, including its software, design, and trademarks, is owned by Staywell and its licensors and is protected by law. Except for the rights expressly granted here, no rights are transferred to you.
The mobile apps are distributed through the Apple App Store and Google Play. These Terms are between you and Staywell only — Apple and Google are not parties, have no obligation to provide maintenance or support for the apps, and are not responsible for addressing any claims relating to the apps or your use of them. You must comply with the applicable store’s terms when using the apps. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS app and may enforce them against you. You represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
To the fullest extent permitted by law, Staywell will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim will not exceed the amounts paid to us for the Service in the twelve months before the claim.
You will indemnify and hold harmless Staywell and its officers, members, employees, and agents from and against claims, damages, and expenses (including reasonable attorneys’ fees) arising from the content you submit, your use of the Service in violation of these Terms, or your violation of law or the rights of a third party.
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users. Provisions that by their nature should survive termination will survive.
We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date and, where appropriate, additional notice. Your continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules and seated in New York County, New York — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
You and Staywell each waive the right to a jury trial and to participate in a class action; disputes may be brought only in an individual capacity. You may opt out of this arbitration provision by emailing support@staywell.nyc within 30 days of first accepting these Terms. If the class-action waiver is found unenforceable as to a particular claim, that claim — and only that claim — must proceed in the state or federal courts located in New York County, New York.
These Terms are the entire agreement between you and Staywell regarding the Service. If any provision is found unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control. We may provide notices by email to your account address or through the Service.
Questions about these Terms? Contact us at support@staywell.nyc.